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Crisis Management - page 10
Keywords: Crisis Management(Hospitality and tourisim)
By artclub on 28/08/2010
Level: Postgraduate Diploma
Page Number: 10 of 10 pages: 1 2 3 4 5 6 7 8 9 10(2006) Crisis Management in Tourism. Tourism Management Dynamics:
Trends, Management and Tools. Chapter – 4. pp. 28-38. Edited by Buhalis, Dimitrios and
Costa, Carlos. Elsevier Butterworth-Heinemann.
Appendix
1. Formation and Management Approach to Disaster Risk:
Source: Tsai and Chen (2009) An earthquake disaster management mechanism based on risk assessment
information for the tourism industry-a case study from the island of Taiwan. p. 3.
2. Risk Classification:
Likelihood
Consequences
Insignificant Minor Moderate Major Catastrophic
Almost Certain H H E E E
Likely M H H E E
Possibly L M H E E
Unlikely L L M H E
Rare L L M H H
Here,
E = Extreme Risk; Immediate Action Required
H = High risk; Senior management attention needed
M = Moderate risk; Management responsibility must be specified
L = Low risk; Manage by routine procedure
Source: Tse (2006) Crisis Management in Tourism. p. 33.
Risk
Retention Mitigate
Transfer
Exposure
Vulnerability Hazard
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