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Developing effectives communication - page 1

Keywords: Assignmen2(P5,P6,M2,M3 and D2

By sukami09 on 17/06/2010

Level: BTEC National Diploma

Page Number: 1 of 7   pages: 1 2 3 4 5 6 7

Developing effective communication
Assignment2

P5 Describe two interactions that they have participated in, in the role of a carer, using communication skills to assist patients/service users
One-to-One Interaction
On the 13th week of my work placement at Oakwood Primary School, I decided to carry out my one-to-one interaction because I have learnt most of children’s name in Ms. Morse’ class and also they know me well enough. Firstly, I asked Ms. Morse’s permission and she kindly chose 2 girls for me because I can compare the difference between year 2 and 3 students. Anyway, in this assignment, I will present only one interaction with Helen, although this isn’t her real name. I changed the clients name for confidentiality reasons.
Helen is 8 years old, year three at Ms. Morse’s class. She is very bright, friendly and I have had several interactions with her before, so I am very happy I can have one-to-one interaction with her.
Here I have included a transcript of some of the conversation between Helen and myself, to show just a few of the questions I asked her:
Q: Helen, How do you enjoy attending the school? And which part of activities you like most?

(I sat down relaxed across the table with Helen leaned forward slightly to keep my body posture open and to maintain eye contact because I was ready to listen to her. This kind of position is important because Helen would not feel that like I am not over empowering her instead she would feel empowered.)
A: Yes, I like school. I like Friday because it was fun to get together in assembly.
Q: (nodding my head to show interest), I like Friday too because it was the last day of school. She laughs. Can you explain what you mean by getting together in the assembly?
A: pardon! ( looks confused)
Q: you said you like the assembly on Friday, what do you mean you get together?
A: we have yr1 to yr6 all in the assembly.
Q: ok. Which part of activities do you not enjoy and why?
A: I don’t like Golden time
Q: You don’t like golden time? (look surprised) why is that?
A: because it plays toys.
Q: can you tell me what subjects you are good at and which subject you need more help?
A: I like math and I am good at spelling. I think I need help with English and Geography.
Q: do you get any help at home with your homework?
A: yes,

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Developing effectives communication- page 1

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